Shipping Policy
At ChaosCartel.shop, we’re all about spreading chaos - but when it comes to shipping, we keep things smooth and reliable. Here’s everything you need to know about how we get your orders to you:
1. Processing Time
- Orders are typically processed and shipped within 7-14 business days after payment is confirmed.
- Processing times may be longer during holidays, sales, or unexpected chaos (we’ll let you know if that happens).
2. Shipping Options and Costs
- Standard Shipping: 7-14 business days
- Expedited Shipping: 4-7 business days
Shipping costs are calculated at checkout based on your location and order size.
3. Delivery Times
- Domestic Orders: Typically delivered within 5-7 business days after shipping.
- International Orders: Typically delivered within 10-14 business days after shipping, depending on customs processing.
Please note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or other unforeseen circumstances.
4. Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- Use this number to track your package through the carrier’s website.
5. Shipping Restrictions
- We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canada, United States (US).
- If your country isn’t listed, contact us at support@chaoscartel.shop, and we’ll see what we can do.Some items may have shipping restrictions due to size, weight, or local regulations.
6. Damaged or Lost Packages
- Damaged Items: If your order arrives damaged, contact us immediately at support@chaoscartel.shop with photos of the damage. We’ll send a replacement or issue a refund.
- Lost Packages: If your tracking shows the package was delivered but you haven’t received it, contact the carrier first. If they can’t resolve the issue, reach out to us, and we’ll help.
7. Customs and Import Fees
- International orders may be subject to customs fees, taxes, or import duties. These fees are the responsibility of the customer and are not included in the order total.
- For more information, contact your local customs office.
8. Questions?
If you have any questions about shipping, contact our Support Team at support@chaoscartel.shop. We’re here to help!